FAQ

Creating an account at Highway Casino is simple and takes just a few minutes. Click the 'Sign Up' button on our homepage, then complete the registration form with your personal information including name, email, phone number, and address. Create a username and password, agree to our terms and conditions, and verify your email address through the confirmation link we'll send you. Once verified, you can make your first deposit and start playing. The entire process is secure, with all personal data protected by advanced encryption technology. If you encounter any issues during registration, our support team is available 24/7 to help.

Highway Casino offers a generous welcome package of up to $7,000 divided across your first four deposits. When you use the bonus code 'WELCOME' with your initial deposits, you'll receive match bonuses with a reasonable 35x wagering requirement. We also offer an alternative welcome option of a 255% match bonus plus 100 free spins with a 25x wagering requirement. For players preferring a smaller commitment, we have a $2,000 welcome bonus plus 50 free spins using code 'HIGHWAY200' (minimum $20 deposit, 35x wagering on bonus plus deposit). All welcome bonuses are available to new players only and must be claimed within 14 days of account creation.

Yes, Highway Casino offers a $30 free chip no deposit bonus for new players. To claim this offer, use bonus code 'DRIVE' after creating your account and verifying your email. Alternatively, you can use code 'RACE30' for a similar offer. For a more substantial no deposit bonus, the code 'NSB65HW' provides a $65 free chip upon registration. These no deposit bonuses carry a 53x wagering requirement and a maximum cashout of $60. Eligible games include slots, Real-Series Video Slots, Keno, and Bingo. No deposit bonuses are subject to our standard bonus terms and conditions, and certain country restrictions apply.

Highway Casino supports a diverse range of payment methods to accommodate players worldwide. For credit/debit cards, we accept Visa, MasterCard, American Express, and Discover. Cryptocurrency users can deposit and withdraw using Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC). Additional options include Bank Wire Transfer, Interac (popular with Canadian players), and Neosurf. We process transactions in multiple currencies including USD, EUR, CAD, AUD, and cryptocurrencies. Minimum deposit amounts vary by method but typically start at $20-30. Most deposits are processed instantly, while withdrawal times depend on your chosen method, with cryptocurrencies generally offering the fastest payouts.

Wagering requirements at Highway Casino specify how many times you must play through a bonus amount before you can withdraw associated winnings. For our standard welcome bonus, the wagering requirement is 35x, meaning a $100 bonus would require $3,500 in total wagers before withdrawal. No deposit bonuses have a higher 53x requirement. Different games contribute differently toward meeting these requirements: slots typically contribute 100%, while table games like blackjack and roulette may contribute 10-25%. Progressive jackpot games are often excluded. Wagering requirements must be completed within the specified timeframe (usually 14-30 days depending on the promotion). The casino's system automatically tracks your progress, which you can view in your account dashboard under 'Active Bonuses.'

Highway Casino is fully optimized for mobile play, offering a seamless gaming experience across all modern smartphones and tablets. Our mobile platform supports both iOS and Android devices without requiring any app downloads—simply access our website through your mobile browser. The responsive design automatically adjusts to your screen size, providing easy navigation and full functionality. Nearly our entire game library is available on mobile, including slots from Betsoft, Rival Gaming, Dragon Gaming, and Nucleus Gaming. All account features are accessible, including deposits, withdrawals, claiming bonuses, and contacting customer support. The mobile experience maintains the same high-quality graphics and smooth gameplay as our desktop version, with games optimized for touch controls.

Highway Casino partners with several top-tier software providers to deliver a diverse and high-quality gaming experience. Our primary providers include Betsoft, known for their cinematic 3D slots like 'The Slotfather' and 'Sugar Pop'; Rival Gaming, creators of the innovative i-Slots series with evolving storylines; Dragon Gaming, offering modern video slots with unique bonus features; and Nucleus Gaming, renowned for their visually stunning games with immersive themes. This carefully curated selection gives our players access to hundreds of titles across various categories including classic slots, video slots, table games, video poker, and specialty games. All games are regularly tested for fairness, and new titles are added monthly to keep our library fresh and exciting.

Account verification (KYC) at Highway Casino is a standard security procedure required before your first withdrawal. To complete verification, submit digital copies of: 1) A valid government-issued photo ID (passport, driver's license, or national ID card); 2) Proof of address dated within the last 3 months (utility bill, bank statement, or official government correspondence); and 3) If you deposited using a credit/debit card, a photo of the card showing only the last four digits and your name. Submit these documents through your account dashboard under 'Verification' or email them to support@highwaycasino.com. Verification typically takes 24-48 hours to process. This procedure helps protect your account, prevent fraud, and comply with regulatory requirements.

Highway Casino's withdrawal limits and processing times vary by payment method. The minimum withdrawal amount is $100 for most methods, while maximum limits range from $2,000 to $5,000 per week depending on your player status. Cryptocurrency withdrawals (Bitcoin, Ethereum, Litecoin) are processed within 24 hours and typically reach your wallet in 1-2 hours after approval. Bank transfers take 3-5 business days, while card withdrawals require 3-7 business days. All withdrawal requests undergo a 24-48 hour pending period for security verification. Players who have completed verification (KYC) experience faster processing times. There are no fees charged by Highway Casino for withdrawals, though your payment provider might apply their own fees.

Highway Casino offers comprehensive 24/7 customer support through multiple channels. For immediate assistance, contact our support team via live chat available directly on our website. For less urgent matters, email support@highwaycasino.com with a typical response time of 2-4 hours. Phone support is available at +1-888-699-3672 for US players and 61-1800-921-457 for Australian players. Our knowledgeable support agents are trained to handle inquiries about account issues, bonuses, deposits/withdrawals, technical problems, and game-related questions. All support is provided in English, with multilingual options available during peak hours. We also maintain an extensive help center with guides and FAQs for self-service support.

Highway Casino operates under a valid gaming license issued by the government of Curacao, a jurisdiction recognized for regulating online gambling operators. This licensing ensures that we adhere to strict operational standards, including fair gaming practices, responsible gambling measures, and secure handling of player funds and personal information. Our random number generators (RNGs) are regularly tested by independent auditors to verify game fairness and randomness. As a licensed operator, we maintain segregated accounts for player funds, implement anti-money laundering protocols, and follow data protection regulations. While we welcome players from many countries, we strictly adhere to local gambling laws and do not accept players from jurisdictions where online gambling is prohibited.

Highway Casino is committed to promoting responsible gambling through several practical tools and resources. Players can set personal limits including deposit limits (daily, weekly, or monthly), wager limits, session time limits, and loss limits directly from their account settings. We also offer a self-assessment test to help you evaluate your gambling habits, along with a self-exclusion option allowing you to temporarily or permanently block access to your account if needed. Our reality check feature provides periodic notifications about your playing time and net wins/losses. Additionally, we partner with organizations like GamCare and Gamblers Anonymous, providing direct links to these resources on our website. Our trained support team can also provide guidance and information about responsible gambling practices upon request.

Highway Casino employs industry-leading security measures to protect your personal and financial data. We utilize 128-bit SSL (Secure Socket Layer) encryption technology for all data transmissions, the same level of security used by major financial institutions. Our privacy policy strictly limits data sharing to only what's necessary for processing transactions and maintaining service quality. We implement advanced firewalls and intrusion detection systems to prevent unauthorized access to our servers. For payment processing, we partner only with trusted, PCI-compliant payment providers. All staff members who handle sensitive information undergo background checks and regular security training. We never store complete credit card details on our servers, and our data retention policies ensure information is kept only as long as necessary or required by law.